Returns and Exchange

How to return or exchange your bean bag

REASONS FOR RETURNS
Sometimes, on the rare occasion, something didn't go the way it was meant to. If you received the wrong item or a faulty item got past our quality control, then rest assured that we will do our very best to fix it. 

Please go to the page "Terms and Conditions", and read item 6. Warranties / Returns / Exchanges regarding accepted reasons for return. On the very rare occasion when we have a return, we process the exchange or refund without any problem.

Sorry, but "change of mind" exchanges are not usually accepted. However,  sometimes we may be able to help you with a simple exchange (with handling and freight charges)  - so there is no harm in asking. Just give us a call and let us see if we can help.

PROCEDURE FOR RETURNS

1. Phone us on (08) 9244 1274 to tell us why you wish to return the item, or
   send us an email to shop@beanbagsaustralia.com.au with an attached copy of your order, with your order number and date supplied in the subject heading of your email, e.g,. RETURN REQUEST - Order #100 of 20/1/2016, with the reason you wish to return the item for refund or exchange.
   
   
2. On agreement of return, we will organise a pre-paid Australia Post satchel to be sent to you with our address pre-filled on the label. Please enclose a note supplying us with the order number, date of order, and reason for return, or a just a copy of your email.
3. Upon arrival to us, we will promptly inspect the item and if upon approval, we will send a replacement, or issue a refund to you, subject to our conditions.

For information on your consumer rights, please go to this link on the Australian Competition and Consumer website: Repair, replace, refund problem solver